Business process automation (BPA) is

Digital transformation is the process

In order to create a customer-centric organization, it’s imperative that you empower your employees to serve their customers. Provide training and skill development—and trust that your employees can handle the job. In his article, “How to Empower Your Employees to Be More Customer-Centric,” Phil Geldart offers guidelines on how to manage empowered employees as you strive to establish a more customer-centric company. Read his article and subscribe to Resemble Systems for more content!

Clinging to legacy technology can decrease an organization’s efficiency and severely limit its ability to react on time to sudden changes in its industry. Follow Resemble Systems to gain insights into how the cloud, AI, and Microsoft #Azure are empowering today’s leading organizations to drive innovation via digital solutions.

Find out how one healthcare industry solution provider leverages Microsoft Dynamics 365 and PowerApps to develop applications for COVID-19. Watch this video case study with Mazik Global here.

Want to elevate your customer experience with AI? Check out how #Allstate is using @AzureCognitiveServices to capture insights from customer calls to enable a more seamless customer experience.

While the full economic impact of COVID-19 is still undetermined, United States Attorney Scott Brady noted, “I think we are really going to see an unprecedented wave of cyber attacks and cyber fraud. And that’s what we’re trying to prepare our partners and the public for.”

This article highlights the impact of COVID-19 as consumer spending shifts to e-commerce and fraud subsequently rises. Read the report here and learn how employing #MSDyn365Fraud targets these threats.

Watch this video to learn how genome researchers at Australian National University (ANU) are using AI, cloud technology, and Microsoft #Azure to increase the processing limits of their data and obtain new insights from their investigations.

Microsoft advocates for innovative financial practices that drive growth and help you accomplish each of your financial goals. Find the six best practices you can implement now in this infographic.

As changes in technology affect how we market products and services, we need to ensure that we continue to adjust our mindset and stay open to industry changes. Content automation looks to be a current trend. Since we know content is a staple in good marketing programs, automation can affect the way leaders think. Cameron Conaway urges leaders to approach trends and changes with a “curiosity about what’s changing and why” in order to remain an effective leader—one looking at long term success.

Read Conaway’s full article, “Leadership in the Age of Content Marketing Automation” for inspirational insight on how to remain a content leader in the age of content automation.